Shipping Policy

1.We ship internationally to most countries in the world. All parcels will be sent via USPS/EMS from CHINA with trackable international mail service (or other shipping method in special occasions). Normally your package will take between 2-6 weeks to arrive.

 

2.Shipping is calculated during the checkout process and is based on quantity and total weight of pins you ordered as well as your country.

 

3.All in-hand orders will be shipped within 10-15 business days. When a large release happens, there might be a slight delay in shipping time.

For pre-order items, please be aware it will take at least 4 months for production.

 

4.Please do NOT combine Pre-order with In-hand purchases during check out, and do NOT combine orders/ shipping for different Pre-order items from different series (unless they are all in hand)! We understand that there will be a higher shipping rate for separate parcels, but this is to prevent mistakes. We don't want to mistakenly sell your long-awaited pin as in hand extras during the wait for combine shipping.

 

5.We are not responsible for customs fees and will not provide refunds or payment to cover any fees NOR will we falsify prices on customs forms for any reason. We cannot control and are not responsible for what your country chooses to do.

 

6.Please be aware that, once packages are given to the Post Office, Pericat Studio is no longer responsible for them. Please contact your Post Office for further assistance should any problems occur with your package.

I provide tracking on all orders, so please follow the progress there!

We are not responsible for any lost/stolen packages

non-delivered packages usually happen due an incorrectly provided address or a mistake on the mail carrier's behalf. If the package is returned to us because of incorrect shipping info, buyers will be responsible for the 2nd reship postage fee.

 

7.For shipping address change, please contact info@pericatstudio.com. Always follow our updates on Instagram because shipping info can only be changed before posting. Buyers are responsible for the risk for missing parcel/extra shipping fee due to wrong address.

 

8.Pericat Studio will not combine separate orders. Please be sure to include all pins you wish to purchase *before* completely checking out.