After-sale Policy

Pericat Studio does not accept refund/return. The quality grading policy and description of products are made very clear, so all sales are final.
There will only be after-sales service for pins. No replacement/refund will be provided for product package, postcards or gifts since they are freebies for pins.

1. We can only resend, refund or replace items in the following occasions:

(1) Missing item;

(2) Wrong item;

(3) Wrong grade of item;

(4) other mistakes (i.e. wrong shipping info caused by Pericat Studio)

 

2.For after-sales service, please take a picture of your parcel, and contact us within 7 days after receiving (based on tracking Info). After 7 days we do not follow up any after sales request.

We will review the matter and determine whether a mistake was made. If necessary, we can offer either a partial refund or an exchange. Please take a moment to acquaint yourself with our grading policies to ensure you understand our standards for pin quality.

 

3. Please note that B grade or C grade pins are non-refundable and non-exchangeable.

 

4. Unfortunately, for shipping damage, as mentioned in the "Shipping Policy" session above, please contact your local post office to follow up.

 

5. Resend: only after receiving the original product, we will cover payment for replacement shipping (to send the replacement pins from our side) and resend the replacement pin.

 

6. Replace: if a replacement pin is no longer available in stock, buyers can choose to:

(1) keep the current pin with a discount for the next sale;

(2) receive a refund of the pin.

 

7. Refund: there may be a slight price difference for refund because of the:

(1) currency exchange rate from USD;

(2) platform (Shopify, Paypal) service charge (6.5%)

Hence, there will not be a 100% full refund as it should be original product price minus the two cost above. We cannot pay for money we didn't receive.